CUSTOMER WARNING - Is "Coquitlam Best Buy" Running A Warranty Fraud?
There I am sitting at the Geek Squad counter at the Coquitlam Best Buy. I'm patiently waiting to pick up my computer that was loaded with Norton 360 and working out a challenge with a content blocker. The sales representative is scratching down numbers striving to sell a couple next to me 3 PCs for their kids for Christmas.
Okay Sir - he says. So you're looking at this total $89 for Norton 360 $20 for recovery discs x 3, plus $30 each for a 2 year warranty package. So that is $90 TOTAL for the 2 years warranty that will include All Three COMPUTERS.
$30? Excuse me? Did I hear that right?
I lean in a little more so I could hear the pitch as well. He repeats the amounts back to the wife who is computing all of the totals and repeats $30 x 3 for a two year extended warranty for the 3 computers.
What the heck? I disrupt the sales pitch.
Pardon me, sorry to interrupt, but did I just now hear you say that a two year warranty is $30?
Yes that is correct he states. My manager authorized that.
Really? I say. Do you mean the very same lady who just charged me $190 for a 3 year extended warranty?
I call the lady over and clearly show her my bill. What kind of business are you people running here? I say.
So let me get this straight... a 2 year extended warranty for THREE PCs is $90 and a 3 year warranty for just one PC is $190?
I ask to communicate with the General Manager and the lady leaves for about 15 minutes.
She comes back and says that the General Manager has offered me a 50% discount on my extended warranty package. I ask to talk to him personally and she has disappeared for more 10 minutes. By this time I'm thinking to myself, these guys are complete scammers.
The General Manager comes over and I put out my hand to shake his hand and he looks at me with this stern look and pulls an Arnold Schwarzenegger "HE MAN" grip and almost crushes my hand. He takes this really stern pose like we're likely to have a "scrap" or something.
What is this - intimidation strategies at the "Coquitlam Best Buy" - I'm thinking?
He proceeds to offer me a $50 refund and gets into this volume buying phrase and explains to me that if I purchase 3 computer systems I will get this kind of discount too. By this time - I'm thinking to myself, these guys are total cons. So I go up to the checkout to re-crunch the figures in my head to try and determine what has just gone down.
I call the General Manager yet again and say - Did I hear you just offer me $50 off when you're Manager just offered me 50% discounted price?
$50.....50% - I must have gotten the numbers mixed-up he says.
I don't think so. I ask for a complete refund. All I can say is BUYER BEWARE!! If I hadn't seen it myself I would have never believed it could possibly happen for real.
What I believe to be the case is that the sales managers are trained to eye up the purchaser - look at their clothing, their shoes and also their jewelry to determine what they feel they could scam for each deal and what they can get away with. Apparently at the "Coquitlam Best Buy" - a 2 year warranty can go for as low as $30 if you're a couple purchasing 3 PCs and if you're a business man sporting a Rolex, you could pay $190 for 3 years. Incredible!
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